An independent company contact libraryPublished sources. Clearly labelled contacts.
The Briar ReviewCONTACT LIBRARY
United Airlines logo

Airlines & ticket questions

United Airlines

Company websiteunited.com (opens in a new tab)

Flight Changes & Cancellation Contacts

Company-published number

Reservations and booking changes (US and Canada)

1-800-864-8331
TOLL-FREEUS and Canada24 hours daily

US and Canada reservation enquiries in English, including ticket purchases and trip changes. Review the airline’s booking-service fees before requesting a transaction.

Toll-free in the stated region. Mobile airtime or international charges may apply.

The Briar Review is an independent directory. We are not United Airlines’s customer-service team. Listed numbers belong to the named provider; we do not answer, transfer or record calls.
BEFORE YOU GET IN TOUCH

Understand your next step

Retrieve the United Airlines reservation and identify the issuer before requesting a different flight or cancelling. Use the airline’s linked management and policy pages to check the available actions for the fare; a separate ticket seller may need to handle the request.

  • Identify the ticket seller and the reason for the amendment.
  • Review the current airline instructions for this fare and itinerary.
  • Confirm fees, fare differences and the effect on other passengers before accepting.

Manage an existing booking (opens in a new tab)

01

Changing your flight

Your ticket issuer is the starting point for a United Airlines itinerary change. Check the booking conditions and the full difference in price before agreeing to a replacement flight.

  • Keep the confirmation, passenger names and preferred new dates together.
  • Ask which parts of the booking will change, including seats and extras.
  • Save the new itinerary once the provider confirms the amendment.
View change options (opens in a new tab)
02

Cancelling a reservation

Cancellation and a cash refund are separate questions. The ticket conditions and circumstances determine whether the remaining value becomes a refund, a credit or is non-refundable.

  • Confirm the passengers and flight segments you intend to cancel.
  • Use the original ticket seller for an agency-issued ticket.
  • Keep the cancellation acknowledgement and any refund reference.
View cancellation guidance (opens in a new tab)
PUBLISHED CONTACT ROUTES

Choose the right department

United Cargo / TrustUA

United Cargo TrustUA — funeral shipments

Check the United Cargo / TrustUA page for this specific department. Use it for the purpose shown here; private case details belong with the provider.

1-855-822-2737

US

trustua@united.com

Read provider instructions (opens in a new tab)

United Cargo lists general contact hours as Mon–Fri 6 a.m.–11 p.m. and Sat–Sun 9 a.m.–5:30 p.m. Central Time. Email can be sent at any time, with replies during operating hours.

READER EXPERIENCES

Your experience with United Airlines

Loading published reviews…

Write a review

A moderator checks submissions before publication. This form does not send a support request to United Airlines.

Found an outdated contact? Send the publisher the company’s source page.

Suggest a correction