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Airlines & ticket questions

United Airlines

Company websiteunited.com (opens in a new tab)

Customer Service Number

Company-published number

Reservations and booking changes (US and Canada)

1-800-864-8331
TOLL-FREEUS and Canada24 hours daily

US and Canada reservation enquiries in English, including ticket purchases and trip changes. Review the airline’s booking-service fees before requesting a transaction.

Toll-free in the stated region. Mobile airtime or international charges may apply.

The Briar Review is an independent directory. We are not United Airlines’s customer-service team. Listed numbers belong to the named provider; we do not answer, transfer or record calls.
BEFORE YOU GET IN TOUCH

A little preparation helps

Choose the United Airlines contact according to the purpose printed beside it. Have the ticket issuer and your question clear before calling. The telephone opens your device’s calling application and connects directly to the displayed number.

  • Compare the department and region with your enquiry.
  • Check the original company source for current availability.
  • Give personal booking details only to the airline or responsible seller through a private channel.

Making a reservation

Use the airline’s booking channel to review available flights and fare terms. This directory does not quote fares or issue tickets.

Open the booking website (opens in a new tab)
01

Changing your flight

Your ticket issuer is the starting point for a United Airlines itinerary change. Check the booking conditions and the full difference in price before agreeing to a replacement flight.

  • Keep the confirmation, passenger names and preferred new dates together.
  • Ask which parts of the booking will change, including seats and extras.
  • Save the new itinerary once the provider confirms the amendment.
View change options (opens in a new tab)
02

Cancelling a reservation

Cancellation and a cash refund are separate questions. The ticket conditions and circumstances determine whether the remaining value becomes a refund, a credit or is non-refundable.

  • Confirm the passengers and flight segments you intend to cancel.
  • Use the original ticket seller for an agency-issued ticket.
  • Keep the cancellation acknowledgement and any refund reference.
View cancellation guidance (opens in a new tab)

Refund requests

For a United Airlines refund enquiry, start with the purchase record and the applicable fare conditions. Ask the responsible airline or seller what the cancellation would return. The general contact below retains its published purpose and is not presented as a specialist refund line.

Read refund instructions (opens in a new tab)
PUBLISHED CONTACT ROUTES

Choose the right department

United Cargo / TrustUA

United Cargo TrustUA — funeral shipments

Check the United Cargo / TrustUA page for this specific department. Use it for the purpose shown here; private case details belong with the provider.

1-855-822-2737

US

trustua@united.com

Read provider instructions (opens in a new tab)

United Cargo lists general contact hours as Mon–Fri 6 a.m.–11 p.m. and Sat–Sun 9 a.m.–5:30 p.m. Central Time. Email can be sent at any time, with replies during operating hours.

READER EXPERIENCES

Your experience with United Airlines

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