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Airlines & ticket questions
Japan Airlines
Company websitejal.co.jp (opens in a new tab)
Reservations & Booking Contacts
Company-published numberJAL Information and Reservations
1-800-525-3663TOLL-FREEUS and CanadaDaily 5 a.m.–6 p.m. Pacific Time
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General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Toll-free in the stated region. Mobile airtime or international charges may apply.
The Briar Review is an independent directory. We are not Japan Airlines’s customer-service team. Listed numbers belong to the named provider; we do not answer, transfer or record calls.
BEFORE YOU GET IN TOUCH
Plan your booking enquiry
A new Japan Airlines reservation starts with airports, dates and passenger details. Compare the full fare on the airline or seller’s own service, including any extras required for the trip. Keep a record of who issues the ticket, because that business may handle later amendments.
- Confirm passenger spelling, airport codes and travel dates.
- Read the fare conditions and the cost of any seats or bags.
- Save the confirmation and seller details after completing the booking.
PUBLISHED CONTACT ROUTES
Choose the right department
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READER EXPERIENCES
Your experience with Japan Airlines
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