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Airlines & ticket questions

Japan Airlines

Company websitejal.co.jp

Customer Service Number

Company-published number

JAL Information and Reservations

1-800-525-3663
TOLL-FREEUS and CanadaDaily 5 a.m.–6 p.m. Pacific Time
Call Japan AirlinesAll contact options
View original sourceSource reviewed

General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.

Toll-free in the stated region. Mobile airtime or international charges may apply.

The Briar Review is an independent directory. We are not Japan Airlines’s customer-service team. Listed numbers belong to the named provider; we do not answer, transfer or record calls.
BEFORE YOU GET IN TOUCH

A little preparation helps

Choose the Japan Airlines contact according to the purpose printed beside it. Have the ticket issuer and your question clear before calling. The telephone opens your device’s calling application and connects directly to the displayed number.

  • Compare the department and region with your enquiry.
  • Check the original company source for current availability.
  • Give personal booking details only to the airline or responsible seller through a private channel.

Making a reservation

Use the airline’s booking channel to review available flights and fare terms. This directory does not quote fares or issue tickets.

Open the booking website
01

Changing your flight

Your ticket issuer is the starting point for a Japan Airlines itinerary change. Check the booking conditions and the full difference in price before agreeing to a replacement flight.

  • Keep the confirmation, passenger names and preferred new dates together.
  • Ask which parts of the booking will change, including seats and extras.
  • Save the new itinerary once the provider confirms the amendment.
View change options
02

Cancelling a reservation

Cancellation and a cash refund are separate questions. The ticket conditions and circumstances determine whether the remaining value becomes a refund, a credit or is non-refundable.

  • Confirm the passengers and flight segments you intend to cancel.
  • Use the original ticket seller for an agency-issued ticket.
  • Keep the cancellation acknowledgement and any refund reference.
View cancellation guidance

Refund requests

JAL’s international refund instructions differ for website purchases, contact-centre sales and agency tickets. Read the document scope, including its provisions for ticket numbers beginning 131.

Read refund instructions
PUBLISHED CONTACT ROUTES

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READER EXPERIENCES

Your experience with Japan Airlines

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