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Airlines & ticket questions

Japan Airlines

Company websitejal.co.jp

Flight Changes & Cancellation Contacts

Company-published number

JAL Information and Reservations

1-800-525-3663
TOLL-FREEUS and CanadaDaily 5 a.m.–6 p.m. Pacific Time
Call Japan AirlinesAll contact options
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General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.

Toll-free in the stated region. Mobile airtime or international charges may apply.

The Briar Review is an independent directory. We are not Japan Airlines’s customer-service team. Listed numbers belong to the named provider; we do not answer, transfer or record calls.
BEFORE YOU GET IN TOUCH

Understand your next step

JAL’s change instructions distinguish a voluntary amendment from a journey affected by disruption. Pick the route matching the cause before making changes to the itinerary.

  • Identify the ticket seller and the reason for the amendment.
  • Review the current airline instructions for this fare and itinerary.
  • Confirm fees, fare differences and the effect on other passengers before accepting.

Manage an existing booking

01

Changing your flight

Your ticket issuer is the starting point for a Japan Airlines itinerary change. Check the booking conditions and the full difference in price before agreeing to a replacement flight.

  • Keep the confirmation, passenger names and preferred new dates together.
  • Ask which parts of the booking will change, including seats and extras.
  • Save the new itinerary once the provider confirms the amendment.
View change options
02

Cancelling a reservation

Cancellation and a cash refund are separate questions. The ticket conditions and circumstances determine whether the remaining value becomes a refund, a credit or is non-refundable.

  • Confirm the passengers and flight segments you intend to cancel.
  • Use the original ticket seller for an agency-issued ticket.
  • Keep the cancellation acknowledgement and any refund reference.
View cancellation guidance
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