Online contact
Change a flight
Open company page (opens in a new tab)Use Manage Reservations online or in the app. Fare rules apply; Basic fares require an upgrade before changes.
View original source (opens in a new tab)Source reviewed
Airlines & ticket questions
Southwest Airlines
Company websitesouthwest.com (opens in a new tab)
Refund Contacts & Request Information
Company-published numberGeneral questions before and during your trip
1-800-435-9792TOLL-FREEUS
View original source (opens in a new tab)Source reviewed
Southwest’s general-questions contact. Reservation requests can use this route, with separate official guidance for baggage and ticket refunds.
Toll-free in the stated region. Mobile airtime or international charges may apply.
The Briar Review is an independent directory. We are not Southwest Airlines’s customer-service team. Listed numbers belong to the named provider; we do not answer, transfer or record calls.
BEFORE YOU GET IN TOUCH
Start with the ticket issuer
Southwest uses different routes for ticket refunds and reimbursement of expenses. Select the one describing the actual request and retain its reference for any follow-up.
- Identify who received payment for the ticket.
- Use the official application or follow-up route appropriate to the stage of the request.
- Keep the case reference and distinguish travel credit from a return to the original payment method.
Open refund information (opens in a new tab)
The number keeps its source’s department label. A general reservations line is not described as a dedicated refund hotline, and no refund result is promised.
PUBLISHED CONTACT ROUTES
Choose the right department
View original source (opens in a new tab)Source reviewed
View original source (opens in a new tab)Source reviewed
Online contact
Request ticket refund consideration
Open company page (opens in a new tab)This form is for refund consideration for nonrefundable fares in the listed circumstances. Refundable fares can be refunded while cancelling in accordance with Southwest's rules.
View original source (opens in a new tab)Source reviewed
View original source (opens in a new tab)Source reviewed
Online contact
Report delayed, lost or damaged baggage
Open company page (opens in a new tab)Report at the airport Baggage Service Office, via its posted QR code, or follow the online report link if you have left the airport.
View original source (opens in a new tab)Source reviewed
Online contact
Southwest chat and callback options
Open company page (opens in a new tab)The page has a chat control. Expand Need more assistance for the AI Assistant and We'll call you callback option. Agent hours were not confirmed.
View original source (opens in a new tab)Source reviewed
Online contact
Feedback, reimbursement and email contact forms
Open company page (opens in a new tab)Choose the relevant request, Compliment or Complaint. The former /helpcenter/s/email-us URL redirects here; this is a web form, not a published email mailbox.
View original source (opens in a new tab)Source reviewed
View original source (opens in a new tab)Source reviewed
Chase
Chase Rapid Rewards credit card support
Check the Chase page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
US
Read provider instructions (opens in a new tab)View original source (opens in a new tab)Source reviewed
Southwest Airlines
Rapid Rewards account help
A loyalty membership number identifies your own account; it is not a customer-service telephone. Use the airline’s sign-in or account recovery page to retrieve it privately.
US
Read provider instructions (opens in a new tab)View original source (opens in a new tab)Source reviewed
Southwest Airlines
Southwest travel management resources
This is the airline’s professional-agent resource. Access, eligibility and any agency fares or discounts are controlled by the airline, not the directory.
Read provider instructions (opens in a new tab)View original source (opens in a new tab)Source reviewed
Getaways by Southwest
Getaways by Southwest packages
Check the Getaways by Southwest page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
US
Read provider instructions (opens in a new tab)View original source (opens in a new tab)Source reviewed
Southwest Airlines
Regional and airport contact guidance
Check the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Read provider instructions (opens in a new tab)View original source (opens in a new tab)Source reviewed
Southwest Airlines
Southwest ticket refund requests
Check the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Read provider instructions (opens in a new tab)View original source (opens in a new tab)Source reviewed
Southwest Airlines
Disability-related travel assistance
Check the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Read provider instructions (opens in a new tab)View original source (opens in a new tab)Source reviewed
Southwest Airlines
International contact numbers
Check the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Read provider instructions (opens in a new tab)View original source (opens in a new tab)Source reviewed
Southwest Airlines
Airport information and ticket counters
Look up the airport on the airline’s own airport-information page. A central US reservations number is not a direct telephone for every airport, station or ticket office.
Read provider instructions (opens in a new tab)View original source (opens in a new tab)Source reviewed
Southwest Airlines
Corporate investor relations contact
Corporate and investor enquiries have a separate published route. This directory does not list a private CEO number or describe a passenger reservations line as executive or HR support.
Read provider instructions (opens in a new tab)View original source (opens in a new tab)Source reviewed
Southwest Airlines
Employment and benefits information
The airline’s careers site provides public employment information. Current staff and retirees should use their employer-issued HR or benefits channels. The passenger reservations number is not presented as an HR, payroll or employee-benefits line.
Read provider instructions (opens in a new tab)View original source (opens in a new tab)Source reviewed
READER EXPERIENCES
Your experience with Southwest Airlines
Loading published reviews…
Write a review
Found an outdated contact? Send the publisher the company’s source page.
Suggest a correction