Online contact
Change a flight
Open company page (opens in a new tab)Use Manage Reservations online or in the app. Fare rules apply; Basic fares require an upgrade before changes.
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Airlines & ticket questions
Southwest Airlines
Company websitesouthwest.com (opens in a new tab)
Customer Service Number
Company-published numberGeneral questions before and during your trip
1-800-435-9792TOLL-FREEUS
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Southwest’s general-questions contact. Reservation requests can use this route, with separate official guidance for baggage and ticket refunds.
Toll-free in the stated region. Mobile airtime or international charges may apply.
The Briar Review is an independent directory. We are not Southwest Airlines’s customer-service team. Listed numbers belong to the named provider; we do not answer, transfer or record calls.
BEFORE YOU GET IN TOUCH
A little preparation helps
Choose the Southwest Airlines contact according to the purpose printed beside it. Have the ticket issuer and your question clear before calling. The telephone opens your device’s calling application and connects directly to the displayed number.
- Compare the department and region with your enquiry.
- Check the original company source for current availability.
- Give personal booking details only to the airline or responsible seller through a private channel.
Making a reservation
Use the airline’s booking channel to review available flights and fare terms. This directory does not quote fares or issue tickets.
Open the booking website (opens in a new tab)Changing your flight
Your ticket issuer is the starting point for a Southwest Airlines itinerary change. Check the booking conditions and the full difference in price before agreeing to a replacement flight.
- Keep the confirmation, passenger names and preferred new dates together.
- Ask which parts of the booking will change, including seats and extras.
- Save the new itinerary once the provider confirms the amendment.
Cancelling a reservation
Cancellation and a cash refund are separate questions. The ticket conditions and circumstances determine whether the remaining value becomes a refund, a credit or is non-refundable.
- Confirm the passengers and flight segments you intend to cancel.
- Use the original ticket seller for an agency-issued ticket.
- Keep the cancellation acknowledgement and any refund reference.
Refund requests
Southwest uses different routes for ticket refunds and reimbursement of expenses. Select the one describing the actual request and retain its reference for any follow-up.
Read refund instructions (opens in a new tab)PUBLISHED CONTACT ROUTES
Choose the right department
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Online contact
Request ticket refund consideration
Open company page (opens in a new tab)This form is for refund consideration for nonrefundable fares in the listed circumstances. Refundable fares can be refunded while cancelling in accordance with Southwest's rules.
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View original source (opens in a new tab)Source reviewed
Online contact
Report delayed, lost or damaged baggage
Open company page (opens in a new tab)Report at the airport Baggage Service Office, via its posted QR code, or follow the online report link if you have left the airport.
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Online contact
Southwest chat and callback options
Open company page (opens in a new tab)The page has a chat control. Expand Need more assistance for the AI Assistant and We'll call you callback option. Agent hours were not confirmed.
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Online contact
Feedback, reimbursement and email contact forms
Open company page (opens in a new tab)Choose the relevant request, Compliment or Complaint. The former /helpcenter/s/email-us URL redirects here; this is a web form, not a published email mailbox.
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Chase
Chase Rapid Rewards credit card support
Check the Chase page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
US
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Southwest Airlines
Rapid Rewards account help
A loyalty membership number identifies your own account; it is not a customer-service telephone. Use the airline’s sign-in or account recovery page to retrieve it privately.
US
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Southwest Airlines
Southwest travel management resources
This is the airline’s professional-agent resource. Access, eligibility and any agency fares or discounts are controlled by the airline, not the directory.
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Getaways by Southwest
Getaways by Southwest packages
Check the Getaways by Southwest page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
US
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Southwest Airlines
Regional and airport contact guidance
Check the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
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Southwest Airlines
Southwest ticket refund requests
Check the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
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Southwest Airlines
Disability-related travel assistance
Check the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
Read provider instructions (opens in a new tab)View original source (opens in a new tab)Source reviewed
Southwest Airlines
International contact numbers
Check the Southwest Airlines page for this specific department. Use it for the purpose shown here; private case details belong with the provider.
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Southwest Airlines
Airport information and ticket counters
Look up the airport on the airline’s own airport-information page. A central US reservations number is not a direct telephone for every airport, station or ticket office.
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Southwest Airlines
Corporate investor relations contact
Corporate and investor enquiries have a separate published route. This directory does not list a private CEO number or describe a passenger reservations line as executive or HR support.
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Southwest Airlines
Employment and benefits information
The airline’s careers site provides public employment information. Current staff and retirees should use their employer-issued HR or benefits channels. The passenger reservations number is not presented as an HR, payroll or employee-benefits line.
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READER EXPERIENCES
Your experience with Southwest Airlines
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