Airlines & ticket questions

British Airways

Company websitebritishairways.com (opens in a new tab)

Customer Service Number

Company-published number

Pre-travel assistance and reservations

1-800-247-9297

TOLL-FREEUSDaily 7 a.m.–1 a.m. Eastern Time (source labels EST)

Call British Airways All contact options

View original sourceSource reviewed 2026-10-29

General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.

Toll-free in the stated region. Mobile airtime or international charges may apply.

The Briar Review is an independent directory. We are not British Airways’s customer-service team. Listed numbers belong to the named provider; we do not answer, transfer or record calls.

BEFORE YOU GET IN TOUCH

A little preparation helps

Choose the British Airways contact according to the purpose printed beside it. Have the ticket issuer and your question clear before calling. The telephone opens your device’s calling application and connects directly to the displayed number.

Compare the department and region with your enquiry.
Check the original company source for current availability.
Give personal booking details only to the airline or responsible seller through a private channel.

Making a reservation

Use the airline’s booking channel to review available flights and fare terms. This directory does not quote fares or issue tickets.

Open the booking website

Changing your flight

Your ticket issuer is the starting point for a British Airways itinerary change. Check the booking conditions and the full difference in price before agreeing to a replacement flight.

Keep the confirmation, passenger names and preferred new dates together.
Ask which parts of the booking will change, including seats and extras.
Save the new itinerary once the provider confirms the amendment.

View change options

Cancelling a reservation

Cancellation and a cash refund are separate questions. The ticket conditions and circumstances determine whether the remaining value becomes a refund, a credit or is non-refundable.

Confirm the passengers and flight segments you intend to cancel.
Use the original ticket seller for an agency-issued ticket.
Keep the cancellation acknowledgement and any refund reference.

View cancellation guidance

Refund requests

British Airways separates help before departure from post-travel claims. Choose the refund or claim instructions corresponding to the stage of your trip and the reason for the request.

Read refund instructions

PUBLISHED CONTACT ROUTES