Airlines & ticket questions

Air New Zealand

Company websiteairnewzealand.com (opens in a new tab)

Refund Contacts & Request Information

Company-published number

Reservations and customer service

1-800-262-1234

TOLL-FREEUS24 hours daily

Call Air New Zealand All contact options

View original sourceSource reviewed 2026-09-20

General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.

Toll-free in the stated region. Mobile airtime or international charges may apply.

The Briar Review is an independent directory. We are not Air New Zealand’s customer-service team. Listed numbers belong to the named provider; we do not answer, transfer or record calls.

BEFORE YOU GET IN TOUCH

Start with the ticket issuer

Locate the fare type on the Air New Zealand e-ticket. The management instructions describe cancellation outcomes by fare and journey, so do not assume the same refund terms apply to every booking.

Identify who received payment for the ticket.
Use the official application or follow-up route appropriate to the stage of the request.
Keep the case reference and distinguish travel credit from a return to the original payment method.

Open refund information (opens in a new tab)

The number keeps its source’s department label. A general reservations line is not described as a dedicated refund hotline, and no refund result is promised.

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